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The Coffee Bean & Tea Leaf

Updated 2026-07-10 · 2,299 reviewed · 200 listed · Scored from 128 Google reviews · How we rank ›

3.8(128) 66 composite score See reviews on Google ✓ Verified moderate
Specialty Coffee
The Coffee Bean & Tea Leaf
Price
moderate
Service
Specialty Coffee
Reviews
128

What recent reviews say

Strong coffee and tea quality, with baristas who deliver well-crafted drinks and staff who genuinely engage with customers. Yet the experience hinges on which team member serves you: some show warmth and care, while others arrive with indifference or outright coldness at the counter. Operational hiccups (orders delayed, items out of stock) compound the variance.

The setting itself earns consistent praise for its calm, welcoming feel. Food and desserts (particularly tiramisu and pastries) land well when delivered on time. Regulars who hit the right moment with the right staff become devoted; those who collide with a poor shift leave marked by frustration.

Praised for
  • excellent barista skill and coffee quality
  • friendly and attentive staff
  • cozy, welcoming ambiance
  • strong tea and dessert selection
Watch-outs
  • inconsistent staff professionalism and courtesy
  • operational delays and order mix-ups
  • stock shortages and availability issues
good-coffee-qualityfriendly-staffcozy-atmosphereinconsistent-qualityslow-service
Best for: Coffee lovers seeking a calm setting; those willing to accept variable staff quality.
Think twice if: You need consistent friendly service or arrive during peak hours when orders back up and stock runs low.

Strengths

  • skilled baristas crafting high-quality coffee and specialty drinks
  • warm, comfortable cafe setting suited for lingering
  • established brand with decades of operating history

Worth knowing

  • Barista at IOI Puchong praised for creamy, well-crafted coffee
  • Staff member Aleeya mentioned as consistently helpful and attentive
  • Opening delays reported (one hour wait before store opened)
  • Dessert stock issues (tiramisu and CNY items sold out quickly)
  • Order fulfillment lapses (wrong customer received order, items missing from delivery)

What reviews say by service

Specialty Coffee
Baristas deliver creamy, well-balanced coffee praised for taste; inconsistent counter staff demeanor undermines the experience.

How it compares

  • Rated 3.8 against a 4.4 average across the 166 specialty coffee businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 92
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
18
3
10
2
6
1
26

Common questions

Does The Coffee Bean & Tea Leaf have locations in Puchong?
Yes. Reviewers mention outlets at Bandar Puchong Jaya and IOI Puchong.
What should I expect if I order during busy times?
Expect possible delays (one reviewer waited an hour for opening) and items to sell out quickly (desserts, seasonal pins).
Is it a good spot for meetings or lingering?
Yes. Multiple reviewers praise the cozy, welcoming ambiance and note it suits meetings and afternoon tea.
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Last updated 2026-07-10