Google Business Profile is the source for the business data shown here, last checked 2026-10-08. Details taken from their website were fetched 2026-07-10.
Most visitors describe a calm, comfortable space that suits a break after work. Several reviewers call the staff friendly and helpful, and a few note quick ordering. Drinks draw praise, especially the OTR chocolate drink that one reviewer calls famous.\n\nOne reviewer praised barista Zul Arif for recommending a drink that suited their taste. Pizza and lasagna earned a mention too. Their website lists sandwiches, desserts, and cakes alongside coffee and tea. One 1-star review describes being ignored at the counter. Another asks for cooler air-conditioning.
Diners praise the soft, fluffy swiss rolls and the mochi roll, and find the shop comfortable. Price draws the most criticism, with several calling the cakes poor value. Two 1-star reviews describe long waits, including a 3pm slot with no stock and a five-minute wait to be served.
Across 372 Google reviews the cafe averages 4.8 stars. The eight recent reviews are all five-star, and most are very short. Staff earn the most praise, with a server named Mr Zafril singled out for service. Desserts like the tart and Dubai mochi get mentions, plus a low-cost milk refill.
Tealive's appeal hinges on tea quality and occasional standout service, but execution swings wildly. Named staff like Iskandar and Izzati earn repeated praise for patience and helpfulness, yet others are described as rude, disinterested, or ignoring waiting customers. Drinks arrive fast when staff focus, though some orders ship incomplete or in damaged packaging. The location supports moderate footfall; loyalty depends entirely on who is working. Reviewers cite prices around RM8-11 per drink. The Thursday 3-6PM second-cup deal (RM1.10) draws interest. App guidance remains a sticking point: some staff excel at it, others deflect. Missing ingredients and notification failures (receipt numbers not called) recur across one-star reviews. Best experience comes mid-shift with engaged staff; worst mirrors a chain running on fumes.
Last updated 2026-10-08
