
Tealive • IOI Mall Puchong
Tealive's appeal hinges on tea quality and occasional standout service, but execution swings wildly. Named staff like Iskandar and Izzati earn repeated praise for patience and helpfulness, yet others are described as rude, disinterested, or ignoring waiting customers. Drinks arrive fast when staff focus, though some orders ship incomplete or in damaged packaging. The location supports moderate footfall; loyalty depends entirely on who is working. Reviewers cite prices around RM8-11 per drink. The Thursday 3-6PM second-cup deal (RM1.10) draws interest. App guidance remains a sticking point: some staff excel at it, others deflect. Missing ingredients and notification failures (receipt numbers not called) recur across one-star reviews. Best experience comes mid-shift with engaged staff; worst mirrors a chain running on fumes.

