Google Business Profile is the source for the business data shown here, last checked 2026-10-08. Details taken from their website were fetched 2026-07-10.
Across 372 Google reviews the cafe averages 4.8 stars. The eight recent reviews are all five-star, and most are very short. Staff earn the most praise, with a server named Mr Zafril singled out for service. Desserts like the tart and Dubai mochi get mentions, plus a low-cost milk refill.
Coco Cafe offers cheap drinks and a quiet spot to rest in the mall, but recent visits reveal inconsistent quality and staff indifference. Teh tarik and Milo have tasted watery and flavorless at RM5 each, while cashiers ignore customers or seem dismissive of the work.
Tealive's appeal hinges on tea quality and occasional standout service, but execution swings wildly. Named staff like Iskandar and Izzati earn repeated praise for patience and helpfulness, yet others are described as rude, disinterested, or ignoring waiting customers. Drinks arrive fast when staff focus, though some orders ship incomplete or in damaged packaging. The location supports moderate footfall; loyalty depends entirely on who is working. Reviewers cite prices around RM8-11 per drink. The Thursday 3-6PM second-cup deal (RM1.10) draws interest. App guidance remains a sticking point: some staff excel at it, others deflect. Missing ingredients and notification failures (receipt numbers not called) recur across one-star reviews. Best experience comes mid-shift with engaged staff; worst mirrors a chain running on fumes.
Diners praise the soft, fluffy swiss rolls and the mochi roll, and find the shop comfortable. Price draws the most criticism, with several calling the cakes poor value. Two 1-star reviews describe long waits, including a 3pm slot with no stock and a five-minute wait to be served.
Last updated 2026-10-08
