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Inside Scoop IOI Boulevard Puchong

Updated 2026-07-10 · 2,299 reviewed · 200 listed · Scored from 652 Google reviews · How we rank ›

4.4(652) 80 composite score See reviews on Google ✓ Verified Publishes prices moderate
Bakery & Dessert CafeSpecialty Coffee
Inside Scoop IOI Boulevard Puchong
Price
moderate
Services
Bakery & Dessert Cafe, Specialty Coffee
Reviews
652

What recent reviews say

Most visits land on ice cream and waffles that keep people coming back, a pleasant design, and attentive staff who remember regulars by name. Service varies sharply by shift: some staff are warm and generous with samples, while others have been curt, dismissive of quality issues, or made customers feel unwelcome. The IOI Boulevard location struggles to match the consistency reviewers expect from the chain.

Recent visits highlight kitchen slip-ups with undercooked waffles, met with staff who treated it as normal rather than fixing it. Loyal customers note this outlet feels less polished than others in the Inside Scoop family, though the flavors (especially matcha and Kek Batik) and the space itself remain strong draws.

Praised for
  • delicious ice cream and waffles
  • friendly and helpful staff (when on form)
  • cozy, attractive interior design
  • generous samples and attentive touches
Watch-outs
  • inconsistent staff attitude and patience
  • undercooked waffles and quality lapses
  • dismissive responses to complaints
good-coffee-qualityfresh-pastriesfriendly-staffgreat-ambiencecozy-atmosphereinconsistent-qualityinstagrammable-decor
Best for: dessert lovers seeking creative flavors and a photogenic space; matcha enthusiasts
Think twice if: you're sensitive to inconsistent service or quality; undercooked waffles have been flagged multiple times

Strengths

  • matcha and specialty flavours (Kek Batik, pistachio kunafa)
  • attractive, Instagram-friendly interior
  • free water and generous samples

Worth knowing

  • Staff named Kai Xin and Adibah mentioned for helpfulness
  • Matcha-focused menu heavily promoted (four 473ml pint flavours listed)
  • Ice cream cakes ranging RM99–RM149
  • Halal-certified
  • Ample parking available after 9pm

What reviews say by service

Bakery & Dessert Cafe
Waffles praised for taste and crispness, but multiple complaints of undercooked batches and staff dismissal of the issue
Specialty Coffee
Matcha drinks (particularly tiramisu and earl grey) are standout flavours; loyal customers cite matcha as a reason they don't buy from competitors

How it compares

  • Rated 4.4 against a 4.48 average across the 51 bakery & dessert cafe businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

How We Score
Star rating 60
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
412
4
157
3
55
2
8
1
20

Common questions

Is there parking?
Yes, ample parking available after 9pm.
Is the ice cream halal?
Yes, Inside Scoop is halal-certified.
Can I order an ice cream cake?
Yes; cakes range from RM99 to RM149 and include flavours like Matcha Strawberry Tiramisu, Mocha, and Rocher.
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Last updated 2026-07-10