Google Business Profile is the source for the business data shown here, last checked 2026-10-08. Details taken from their website were fetched 2026-07-10.
Staff rudeness dominates complaints here, with reviewers documenting repeated dismissive attitudes, loud responses, and order errors across multiple visits. The quiet environment and spacious seating appeal to people working or meeting, but inconsistent drink preparation and a pattern of staff impatience undermine the experience consistently.
Specialty tea drinks form the core menu; staff struggles with POS systems and voucher redemptions. The shop works for focused study time when staff mood cooperates, but service reliability remains the core problem. Reviewers compare drink quality unfavourably to other Tealive outlets.
Dessert gets most of the praise at this 4.9-rated spot with 827 Google reviews. Recent visitors single out the bingsu, especially the tirabingsu and black sesame, plus the tiramisu and French toast. Staff get kind mentions and the seating feels cozy. One 4-star visitor found parking hard and noticed a lingering smell.
Google shows a 4.5 average from 452 reviews, with 78% five-star. Recent complaints center on slow counter service, ignored customers, and mixed-up orders. Drinks and low prices earn praise, while noise, weak WiFi, and cold air conditioning also come up.
Google shows a 4.4 average across 338 reviews. Many visitors come for the pets and the friendly team. Dogs roam indoors freely, and staff work to keep both people and pets comfortable. Coffee and food earn plenty of praise, though not everyone agrees. Guests recommend the pesto pasta and the carbonara with bacon and mushrooms. An earl grey vanilla drink and a flat white earn praise too. Some guests say dogs are everywhere and disturb meals. A few owners struggle to control their pets. One reviewer called the food not tasty.
Last updated 2026-10-08
