Strong specialty coffee café with affordable pricing and mostly helpful staff who honour drink customizations. Consistency is the catch: several reviewers report order notes ignored and cleanliness oversights (overflowing bins, wet tables), though standout staff members like Ryan and the taller Malay team member fix issues promptly when raised.
Most visitors praise the variety and flavour of desserts, especially the ginger milk and black sesame soup, along with a clean environment and welcoming staff. One reviewer flagged overpricing and complained about microwaved rather than freshly made desserts, which may deter those seeking artisanal quality.
Strong baseline loyalty with a 4.8 rating and 92% five-star reviews reflects genuine appeal: diners praise the atmosphere, service, and Hong Kong classics like char siew rice. Recent complaints signal wear: inconsistent noodle execution, shrinking portions, slower staff, and unannounced dine-in-only shifts frustrate repeat customers who once found value in the pricing.
Most visits here end in frustration. Reviewers describe staff who ignore waiting customers, prioritize newer arrivals, or respond with irritation to simple questions. Drinks arrive quickly and taste good when made right, but the experience depends entirely on which staff member serves you. A handful praise individual workers like Izzati or Siti as genuinely helpful, and one customer got a free snack with their perfect smoothie. The overwhelming pattern, though, is dismissive service and orders made wrong. Regular complaints span years: staff staring or making comments, not calling numbers when drinks are ready, throwing straws instead of handing them over, and faces that look "sour" or angry. Recent 1-star reviews suggest the problem has not improved. Specialty coffee shops nearby average 4.4 stars; this location sits at 2.9.
Last updated 2026-07-10
