This IOI Mall outlet disappoints regularly. Bread arrives hard and burnt, tastes bitter or smoky, and differs noticeably from other Auntie Anne's locations. Staff issues compound the problem: overcharging, slow service, order confusion, and reluctance to refund missing items dampen an otherwise simple snack stop.
Strong baseline loyalty with a 4.8 rating and 92% five-star reviews reflects genuine appeal: diners praise the atmosphere, service, and Hong Kong classics like char siew rice. Recent complaints signal wear: inconsistent noodle execution, shrinking portions, slower staff, and unannounced dine-in-only shifts frustrate repeat customers who once found value in the pricing.
Most visits here end in frustration. Reviewers describe staff who ignore waiting customers, prioritize newer arrivals, or respond with irritation to simple questions. Drinks arrive quickly and taste good when made right, but the experience depends entirely on which staff member serves you. A handful praise individual workers like Izzati or Siti as genuinely helpful, and one customer got a free snack with their perfect smoothie. The overwhelming pattern, though, is dismissive service and orders made wrong. Regular complaints span years: staff staring or making comments, not calling numbers when drinks are ready, throwing straws instead of handing them over, and faces that look "sour" or angry. Recent 1-star reviews suggest the problem has not improved. Specialty coffee shops nearby average 4.4 stars; this location sits at 2.9.
Two older reviews note a cosy atmosphere and crunchy fries, but evidence is thin: only 3 ratings across 8 years, with limited detail on coffee quality or current service.
Last updated 2026-07-10
