Staff earn consistent praise for friendliness and drink quality, with standouts like Lyana, Irdina, Ananthi, and Edison earning repeated mention. Yet the outlet struggles badly with understaffing: peak periods see single-staff operations stretching wait times past an hour, no visible order progress updates on the app, and frustrated customers questioning management's hiring choices even when promotions run.
Service inconsistency extends beyond staffing. Delivery packaging splits open repeatedly, causing spills and raising unanswered questions about refunds. Hours posted on Google show as open when the shop is still closed, and app orders have been taken during unannounced breaks. The coffee and space itself remain solid, but operational reliability is the real friction point.
Most visitors praise the variety and flavour of desserts, especially the ginger milk and black sesame soup, along with a clean environment and welcoming staff. One reviewer flagged overpricing and complained about microwaved rather than freshly made desserts, which may deter those seeking artisanal quality.
Strong specialty coffee café with affordable pricing and mostly helpful staff who honour drink customizations. Consistency is the catch: several reviewers report order notes ignored and cleanliness oversights (overflowing bins, wet tables), though standout staff members like Ryan and the taller Malay team member fix issues promptly when raised.
Strong baseline loyalty with a 4.8 rating and 92% five-star reviews reflects genuine appeal: diners praise the atmosphere, service, and Hong Kong classics like char siew rice. Recent complaints signal wear: inconsistent noodle execution, shrinking portions, slower staff, and unannounced dine-in-only shifts frustrate repeat customers who once found value in the pricing.
Last updated 2026-07-10
