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ZUS Coffee - Suria Garden, Batu 14 Puchong

Updated 2026-07-10 · 2,299 reviewed · 200 listed · Scored from 36 Google reviews · How we rank ›

4.3(36) 67 composite score See reviews on Google ✓ Verified
Specialty Coffee
ZUS Coffee - Suria Garden, Batu 14 Puchong
Service
Specialty Coffee
Reviews
36

What recent reviews say

Staff quality divides experience here: Azzmier and others earn genuine praise for friendliness and integrity, while other team members have responded dismissively to packaging requests and order errors. Drinks shine when made right, but consistency falters (wrong temperatures, altered flavours). Service grinds down during busy periods or when understaffed. The venue itself still has maintenance gaps (AC broken for weeks), and takeaway practices need tightening-customers are charged packaging fees but left without basics like cup trays.

Praised for
  • friendly, professional staff (especially Azzmier)
  • quality coffee drinks (matcha latte, CEO latte praised)
  • consistent taste and drink quality
  • accommodating to requests when staffed well
Watch-outs
  • unprofessional tone and dismissive attitudes when refusing requests
  • inconsistent execution (hot drink sent instead of iced, different shake taste)
  • slow service and understaffing
  • broken air conditioning unrepaired for weeks
  • poor takeaway packaging despite charging fees
friendly-staffgood-coffee-qualityslow-serviceinconsistent-qualityair-conditioning-issues
Best for: Specialty coffee drinkers who order delivery or takeaway and value drink quality over ambience.
Think twice if: Expect inconsistent service and building comfort issues; during peak times, don't expect quick acknowledgment or perfect order execution.

Strengths

  • standout staff integrity and honesty (Azzmier noted for safeguarding lost items)
  • consistently praised drink quality when orders executed correctly
  • willingness to customise (extra oat milk noted)

Worth knowing

  • Azzmier: staff member commended for safeguarding lost items (phone and belongings) with integrity
  • Matcha latte specifically praised for consistent taste in multiple reviews
  • CEO latte offered but execution inconsistent (temperature mix-ups reported)
  • Air conditioning broken for weeks as of 2 months ago review; not confirmed repaired
  • Packaging fee (RM0.30 per drink via ShopeeFood) charged but cup trays not provided by default

What reviews say by service

Specialty Coffee
Matcha latte and handcrafted drinks earn praise for taste and consistency, but CEO latte and shake orders show execution errors (temperature, flavour variations).

How it compares

  • Rated 4.3 against a 4.4 average across the 166 specialty coffee businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

How We Score
Star rating 56
Review volume 68
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
26
4
2
3
2
2
4
1
2

Common questions

Can I customise my drink order?
Yes. One reviewer noted staff accommodated a request for extra oat milk on their matcha latte, suggesting openness to modifications when staffing allows.
Does ZUS offer delivery and pickup?
Yes. The business advertises both services through their website and ShopeeFood, though pickup orders lack proper packaging (no cup trays) despite charging RM0.30 per drink for packaging.
What is the venue like for sitting in?
The outlet is new, quiet, and uncrowded (as of 2 months ago), located beneath a condominium. However, air conditioning was reported broken weeks prior to that review and may still need attention.

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Last updated 2026-07-10