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The Coffee Bean & Tea Leaf

Updated 2026-07-10 · 2,299 reviewed · 200 listed · Scored from 1,000 Google reviews · How we rank ›

4.2(1000) 71 composite score See reviews on Google ✓ Verified moderate
Bakery & Dessert CafeSpecialty CoffeeBreakfast & Brunch CafeAesthetic / Instagrammable CafeHalal / Muslim-Friendly CafeStudy & Laptop-Friendly Cafe
The Coffee Bean & Tea Leaf
Price
moderate
Services
Bakery & Dessert Cafe, Specialty Coffee, Breakfast & Brunch Cafe
Reviews
1000

What recent reviews say

The Coffee Bean & Tea Leaf draws steady traffic for its cakes and desserts in a social setting, with many staff members earning praise for warmth. Yet the experience fractures under pressure: app orders sit for 30 minutes while counter customers leave in five, stock runs out without notice, and toilets have drawn repeated complaints. Noise during peak hours and variable staff training undercut the cafe's relaxed reputation.

Praised for
  • quality pastries and desserts
  • welcoming, friendly staff
  • pleasant atmosphere for social gathering
  • good space for studying or working
Watch-outs
  • app order stock issues and no customer notification
  • slow service, especially for app orders
  • frequent toilet cleanliness complaints
  • noisy environment during busy hours
  • inconsistent staff training and hospitality
good-coffee-qualityfriendly-staffslow-servicegreat-ambienceinstagrammable-decornoisyfresh-pastriesinconsistent-qualityspacious-seating
Best for: Friends meeting for casual meals and pastries in a relaxed setting.
Think twice if: App users, those needing prompt service, or customers who prioritise restroom cleanliness should ask about recent improvements first.

Strengths

  • Tiramisu and dessert quality consistent across reviews
  • Benches and seating suitable for work sessions
  • Honest, responsive supervisory staff in some instances

Worth knowing

  • App order delays reach 30 minutes while counter orders complete in 5 minutes
  • Pepperoni Bagel repeatedly goes out of stock without app notification
  • Supervisor refunded price difference for cake after customer left, then tracked customer down to correct the error
  • Wait times reported: 50 minutes for Kaya toast (served cold)
  • Staff member Eidya cited for dismissive tone regarding dine-in cup service

What reviews say by service

Bakery & Dessert Cafe
Tiramisu cake and desserts praised, but bagel stock issues prevent reliable pickup
Specialty Coffee
Coffee quality noted but service delays and cold deliveries undermine experience
Breakfast & Brunch Cafe
Family-friendly breakfast venue, though 50-minute waits and stock unavailability reported
Study & Laptop-Friendly Cafe
Benches and seating available for work, but noise during peak hours disrupts focus
Aesthetic / Instagrammable Cafe
Pleasant ambiance and decor attract visitors, though crowded periods feel chaotic
Halal / Muslim-Friendly Cafe
No review text directly addresses halal offerings or Muslim-friendly practices

How it compares

  • Rated 4.2 against a 4.43 average across the 55 breakfast & brunch cafe businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 47
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
509
4
300
3
97
2
27
1
67

Common questions

Why did my app order take 30 minutes when counter orders finished in 5?
Multiple reviewers report slower handling of app orders versus counter pickups. The business has not publicly addressed this gap in recent reviews.
Will my bagel be in stock when I arrive for pickup?
Pepperoni Bagels have gone out of stock at least twice without app notification. No confirmation system is evident from reviews.
Are there spaces suitable for working or studying?
Yes, reviewers mention benches for those wanting to do work. Noise during busy periods is a trade-off.
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Last updated 2026-07-10