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Kopi Saigon Puchong Utama

Updated 2026-10-08 · 2,273 reviewed · 220 listed · Scored from 78 Google reviews · How we rank ›

4.1(78) 64 composite score See reviews on Google ✓ Google-verified
Study & Laptop-Friendly CafeSpecialty Coffee
Kopi Saigon Puchong Utama
Location
Taman Puchong Utama, Puchong
Services
Study & Laptop-Friendly Cafe, Specialty Coffee
Reviews
78

Google Business Profile is the source for the business data shown here, last checked 2026-10-08.

What reviewers think

Experiences here split sharply. Several visitors reported wrong orders, diluted kopi saigon, and drinks that tasted off. Others described unfriendly staff and a shop still closed at posted opening times. Low ratings dominate the recent reviews, though a few fans praise the original matcha.

One reader found rubber-like pieces in a butterscotch frappe and raised hygiene concerns. Staff gave conflicting answers about whipping cream, and one reader blamed busy parcel handling for a mix-up. The franchise owner's public reply to one closure complaint drew sharp criticism from the same reviewer.

Praised for
  • Original matcha has fans
  • Strawberry milkshake liked
  • Price called okay by one guest
Watch-outs
  • Rude or unfriendly staff
  • Wrong or mixed-up orders
  • Closed during posted hours
  • Off-tasting drinks and foreign material
slow-servicelong-wait-timesinconsistent-quality
Think twice if: Think twice if you need correct orders, prompt service, or a shop open on time.

Strengths

  • Original matcha has fans
  • Strawberry milkshake praised
  • Takeaway and pickup orders offered

Worth knowing

  • A reviewer found black rubber-like pieces in a butterscotch frappe and suspected the blender.
  • Whipping cream on a frappe was first described as included, then charged extra, per one reviewer.
  • One reviewer waited 30+ minutes after a 'Back in 10 minutes' sign with the shop still closed.
  • One reviewer asked why takeaway was not available after 7 PM.
  • A review from 8 September 2025 says the website listed the shop as open, but it was shuttered at 5.05 pm.

What reviews say by service

Specialty Coffee
Kopi saigon drew complaints for diluted taste and a cold serve on one visit.

How it compares

  • Rated 4.1 against a 4.42 average across the 68 study & laptop-friendly cafe businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 45
Review volume 82
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0

Rating breakdown

5
57
4
4
3
1
2
2
1
14

Questions people ask

Does the shop open on time?
Not reliably. Several reviewers found it closed during listed hours, and one said the phone went unanswered.
Can you order takeaway or pickup?
Reviewers mention parcel and pickup orders, but some report mistakes on them.

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Last updated 2026-10-08