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Big Apple Donuts & Coffee @ Lotus's Puchong

Updated 2026-10-08 · 2,273 reviewed · 220 listed · Scored from 113 Google reviews · How we rank ›

3.2(113) 49 composite score See reviews on Google ✓ Google-verified moderate
Bakery & Dessert Cafe
Big Apple Donuts & Coffee @ Lotus's Puchong
Location
Pusat Bandar Puchong, Puchong
Price
moderate
Service
Bakery & Dessert Cafe
Reviews
113

Google Business Profile is the source for the business data shown here, last checked 2026-10-08. Details taken from their website were fetched 2026-07-10.

What reviewers think

Rated 3.2 across 113 Google reviews, with 41% five-star and 35% one or two-star, well under the 4.43 category average. Complaints mostly cover staff manners and wrong orders, with flies near the open display case also raised. Praise is scarce: one 4-star review calls the donuts tasty.

Praised for
  • Tasty donuts (one 4-star review)
  • Plenty of donut types still available around 7pm (one review)
Watch-outs
  • Rude or dismissive staff
  • Wrong or missing items in orders
  • Flies near open display case
  • Long waits for online orders
slow-servicelong-wait-timesinconsistent-quality
Think twice if: Check your box before leaving; staff rudeness and missing items recur in complaints.

Strengths

  • Halal certification listed on its website
  • Bulk orders and e-gift vouchers, per its website
  • Tasty donuts, per one 4-star review

Worth knowing

  • Website lists halal certification, which is the business's own claim.
  • One reviewer was told alien donuts were sold out while a full tray was visible.
  • A reviewer said staff stacked five boxes on one holder, which tore and dropped a donut.
  • One online order reportedly took over an hour for the kitchen to prepare.

What reviews say by service

Bakery & Dessert Cafe
Only one review praises the donuts; others flag missing items and flies in the display.

How it compares

  • Rated 3.2 against a 4.43 average across the 68 bakery & dessert cafe businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 0
Review volume 89
Review recency 100
Review sentiment 30
Profile completeness 75
Verification 30

Rating breakdown

5
46
4
11
3
16
2
2
1
38

Questions people ask

Is the shop halal?
Its website lists halal certification. That is the business's own claim, and no review here confirms it.
Can I pay by card?
One review from a year ago says the branch took only cash. No other review in this set mentions payment.
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Last updated 2026-10-08