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Big Apple Donuts & Coffee @ Lotus's Puchong

Updated 2026-07-10 · 2,299 reviewed · 200 listed · Scored from 109 Google reviews · How we rank ›

3.3(109) 49 composite score See reviews on Google ✓ Verified moderate
Bakery & Dessert Cafe
Big Apple Donuts & Coffee @ Lotus's Puchong
Price
moderate
Service
Bakery & Dessert Cafe
Reviews
109

What recent reviews say

Big Apple Donuts offers a wide range of donuts that some customers enjoy, but persistent issues with staff attitude and food safety undermine the experience. Reviewers report rude or disinterested service, flies on donuts in open display, long wait times for online orders, and frequent order mistakes or incomplete deliveries.

Praised for
  • tasty donuts
  • donut variety available
Watch-outs
  • rude, dismissive staff
  • flies in display cases
  • order errors and inconsistency
  • slow order fulfillment
  • poor hygiene practices
inconsistent-qualityslow-servicelong-wait-times
Think twice if: Think twice if you value attentive service; staff are frequently described as rude or distracted.

Strengths

  • Wide donut flavours
  • Halal-certified (claimed)

Worth knowing

  • Open display cases exposed to flies (multiple complaints)
  • Staff do not smile or make eye contact when taking orders
  • Online orders take over an hour to prepare
  • Incorrect or incomplete orders reported multiple times
  • Staff claim no manager on site to handle complaints

What reviews say by service

Bakery & Dessert Cafe
Donuts are tasty but display hygiene is poor, and service is slow and often dismissive.

How it compares

  • Rated 3.3 against a 4.48 average across the 51 bakery & dessert cafe businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

How We Score
Star rating 1
Review volume 89
Review recency 100
Review sentiment 27
Profile completeness 75
Verification 30

Rating breakdown

5
46
4
11
3
16
2
2
1
34

Common questions

Do they serve halal food?
The business claims halal certification on their website.
How long do online orders take?
Multiple customers report waits of over an hour between placing an order and receiving it.
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Last updated 2026-07-10